Apple’s popular line of Beats wireless headphones is the subject of a class-action lawsuit alleging that the devices don’t work as advertised for voice calls. The suit, filed in August in California, says that headphones under Apple’s Beats umbrella, including the Beats Fit Pro, Beats Solo Pro and Beats, suffer from poor-quality audio when used for videoconference apps such as Teams or Zoom.
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A representative for Apple did not immediately respond to a request for comment.
The plaintiff in the lawsuit, Kimberly Feeney, purchased a set of Beats headphones in 2024. She said people she communicated with while using the headphones on Teams and Zoom couldn’t hear her on calls. Her problems persisted despite numerous visits to the Apple Genius Bar.
The class-action lawsuit includes customers who purchased Beats Fit Pro, Beats Solo Pro or other Beats headphones after July 9, 2021.
Apple Beats quality
CNET’s review of the company’s Beats Solo Pro headphones cited high-quality calls as one of the selling points for the $350 version of the headphones.
«I was impressed with the voice-calling performance. The headset has six microphones for noise canceling and voice calling, and the noise reduction during calls is very good,» wrote David Carnoy.
However, some owners have complained on Reddit about poor call quality when using Beats.
Apple has a web page offering solutions for fixing poor sound quality or distortion on its headphones.
