Amazon workers are reporting in social media posts that the company’s warehouses are at a standstill while it struggles to resolve an AWS outage, leaving workers without much to do but hang around or, apparently, sing karaoke. The outage also took down multiple major websites and apps for some people Tuesday.
The service, also called AWS, stores and serves up much of the internet, including websites and apps for Disney Plus, Robinhood, Barclays and Slack. Website outages were concentrated in East Coast cities including Washington, DC, and New York City, but Amazon’s internal systems appeared to be affected around the country, according to social media comments from dozens of people who say they work for the company.
Amazon didn’t respond to requests for comment on the AWS outage or its warehouse operations. Down Detector, which collects data on outages, showed a spike of more than 11,000 outage reports for AWS-run sites on Tuesday in the late morning hours East Coast time. While some progress has been made in lowering that number, the outages persisted hours later.
On an AWS status page for monitoring system activity, Amazon noted issues originating in a Virginia facility affecting its US-EAST-1 region. The problems appeared to be affecting multiple AWS products used by businesses to run their websites and apps.
The dashboard noted the company was troubleshooting shortly after reports came in. By evening, the company said it was still seeing some of its services «severely» affected. «Many services have already recovered,» the update said, «however we are working towards full recovery across services.»
On Reddit and Twitter, people who say they’re Amazon workers posted comments and videos about a complete halt of operations due to internal systems not functioning. Multiple workers wrote that they were singing karaoke or reading their phones while waiting for systems to come back online. Vice spoke to delivery companies that contract with Amazon and said their drivers were unable to log into Amazon systems to make deliveries Tuesday morning.
Down Detector also showed outage reports from dozens of services all originating at the time the AWS outage began. Included were Amazon itself, as well as its Ring, Prime Music, Alexa and Chime services. TicketMaster, Google, McDonald’s, Venmo, Cash App, and My Social Security, a portal for online accounts with the US Social Security Administration, were also among the services that all showed outages beginning around 11 a.m. Eastern Time.
